Booking a space with us is a simple, guided process: you submit a request through our online Booking Wizard, our Booking Managers review it, and — once approved — you secure the space with a deposit. Below is a full walkthrough of every step, plus what happens after you hit submit.

Step-by-step: the Booking Wizard

Click Request a Booking on any space to open the wizard. It will only ask you the steps that are relevant to your booking — for example, the time step is skipped if you choose a full day.

1. Which space would you like to book?

Browse the available spaces and pick the one that suits your event.

2. Choose a date

The calendar shows availability for the space you picked. Select any open date.

3. How long do you need?

Choose Full day for the whole day (8am–10pm), or Part day to set your own start and end time.

4. Choose a time (Part day only)

Pick your start and end time. Times already taken by other bookings won’t be selectable.

5. Add extra spaces (optional)

Some spaces can be booked alongside others (e.g. the kitchen with the main hall). Add any you need.

6. Booking details

Your name, email, phone, event name and a short description of the event.

7. Additional details

A few extra questions we ask for every booking (e.g. expected guest numbers, membership status). These can vary depending on the space.

8. Terms & Conditions

Read and accept our Terms & Conditions, and sign to confirm you agree.

9. Review & confirm

Check everything over — each section links back to the relevant step if you need to change anything — then submit your request.

What happens after you submit

Submitting the wizard doesn’t book the space straight away — it sends a booking request to our Booking Managers. You’ll get a confirmation email immediately, and the space is not held exclusively for you until your request is approved.

1

Pending review

2

Approved – deposit due

3

Deposit received

4

Paid in full

1. Pending review

Your Booking Managers check the request against availability, the space’s suitability for your event, and our Terms & Conditions. You’ll receive an email as soon as a decision is made.

2. Approved — deposit required

If approved, you’ll get an email confirming your booking is approved, subject to deposit being received. To secure the space:

A non-refundable deposit of 20% of the total hire fee is required.
The deposit must be received within 3 days of approval — the due date is stated in your approval email.
Payment is by bank transfer only. Full account details and instructions are on our Payment Details page.
Important: include your booking reference number in the transfer description so we can match your payment to your booking.

If the deposit isn’t received by the due date, the booking is automatically cancelled and the space is released back for others to book.

3. Deposit received

Once we’ve matched your bank transfer to your booking reference, you’ll get a confirmation email and your booking is locked in. Our Booking Managers will then advise the due date for your remaining balance — this is set individually for each booking, so keep an eye on that email (and see our Payment Details page for how to pay).

4. Paid in full

Once the remaining balance is received, you’ll get a final confirmation email — your booking is fully paid and ready to go. As with the deposit, the remaining balance must be paid by the date advised, or the booking may be cancelled and the deposit already paid is forfeited.

Questions?

See our Payment Details and Terms & Conditions pages, or reply to any of our emails and our Booking Managers will help you out.

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